Privacy

IT service providers and companies belonging to the telecommunication industry nowadays can only perform their tasks by using electronic data processing. Only in this way can contractual relationships be carried out easily and efficiently.

After Sales Europe GmbH takes on the protection of your personal data very seriously and keeps strictly to the rules oft he German Federal Data Protection Act (FDPA) and the German Telemedia Act (TMA). In agreement with this data processing, data using and data transferring is permitted, if this is carried out within the purpose of a contractual relationship, or if it is necessary to safeguard the justified interests of the storage site and there are no reasons to supposing that the legitimate interest of the affected person predominate over the exclusion of processing, utilization or transfer.

Irrespective of this requirement to balance interests in individual cases and with a view to a secure legal basis for data processing, a declaration of consent has been incorporated in article §17 of the Terms and Conditions of Business in accordance with the FDPA. If you do not agree with the declaration of consent when you make a contract, you have the option, at any time to exercise the right of revocation (more information below). Please note that despite your revocation data processing and data utilization is permitted in the context of the legal basis as described above.

The following explanations give you an overview about how After Sales Europe GmbH guarantees data protection, which data they collect, use and transfer and how this information can be corrected, changed or deleted if necessary.

1. Which personal data does After Sales Europe GmbH collect?

As soon as you make an inquiry with After Sales Europe GmbH, declare the intention to sign a contract, or subscribe for receiving a newsletter, you consent to the processing of your personal data e.g. name, address, telephone number and email address necessary to perform the requested service. All the entered information is protected with the encryption process SSL. SSL codes the transmitted data so that they are illegible for third parties, that may try to intercept this data. Other data given at your registration are voluntary and help us to optimize our services.

2. Which other kind of data does After Sales Europe collect?

Visitor data

Each time you access content of our offer After Sales Europe GmbH saves the following data in a log file of its server:

• IP (computer) address, that requested the page

• Website that retrieved the data

• Name of the file

• Date and time for each page view

• Volume of data transmitted

This data are only analyzed and used anonymously for statistical purposes. A transmission to third parties does not take place. We store your IP address only during the use of the website (called session ID).

Cookies

After Sales Europe GmbH uses cookies for example in order to facilitate your navigation when you revisit our website. A cookie is a file saved by our internet browser in your computer. A cookie cannot read data from your hard disk, nor damage your computer system. Cookies store merely information about your visit to our website. You can decide yourself whether to allow cookies at your browser settings or not. If you choose not to accept cookies you may not be able to use the full functional range of our and other websites.

3. How does After Sales Europe use this information?

After Sales Europe GmbH uses the collected information for the following purposes:

• Within the framework of the contractual relationship
• Optimization of the content, services and advertisements on the websites of After Sales Europe GmbH. This enables us to extend free quotes. For example sending email, newsletters, surveys, and competitions.

• For the measurement of user behavior. Together with the demographic data specified by the user it is possible to improve constantly our offers..

4. How does After Sales Europe treat the information?

After Sales Europe will transmit information which allow the personal identification only in following the cases:

• After Sales Europe has received your express consent for it.

• When implementing a contractual relationship, After Sales Europe collaborates with associated companies of the partner network and cooperation partners in order to save costs and to work efficiently. These partners take on the required works and make information available assuming the customer support as well. For this purpose, this companies need the data provided by you, so that incoming mail can be allocated correctly and necessary telephone enquires with the right person handled immediately. Incoming cash flow can be booked correctly in case of doubt. The partner network currently consists of the following companies:

• Repair Management GmbH
• After Sales Europe GmbH
• emerango GmbH
• easy insurance GmbH
• defekt.de GmbH

• In case of abuse, judicial orders, resolutions, judgments or similar measures After Sales Europe GmbH provides data to the corresponding authority.

Summary

After Sales Europe endeavors to anonymize data and merely conduct statistical evaluations, which do not allow drawing conclusions about people. These analyses are provided normally only to advertising customers and used for marketing, promotion and other purposes.

After Sales Europe continually strives to improve its products and services. The acquisition of other companies is possible, as well as the sale of parts of After Sales Europe GmbH. The merger with other companies is also conceivable. In case of sale of a contract relevant or quotation relevant part it will be taken into consideration that your data are only used for the permitted purpose.

5. Which possibilities do I have?

Under the provisions of the Federal Data Protection Act, you have always the right to be informed about the data stored concerning your person, their source and destination as well as the purpose of the data collection. Additionally, you can always block, correct or delete any data collected and stored by us. Furthermore, you can retract any time the consent you gave us to collect and use your data, without giving any reasons. In this case, please contact kundenservice@aftersales.eu. We are pleased to help you by any further questions.

Please note that data protection rules and applications of data protection are constantly changing. That is why it is advisable and necessary to inform yourself about any changes on legal provisions and the practices of companies.

The subscription for email newsletters can be started and finished at any time. Please note for this purpose the information on websites for the newsletter registration and instructions directly on the email newsletter.

6. Other data protection policies

Data protection policies for the use of Facebook Social Plugins

The websites of the After Sales Europe GmbH uses plugins of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plugins are identifiable on our site by a Facebook logo or the “Like-Button”. You can find an overview of the Facebook plugins at http://developers.facebook.com/plugins.

If you visit our website which contains a social plugin, your browser establishes a direct connection to Facebook servers. By doing that, Facebook gets the information that your IP address visited our website. If you click “Like Button”, while you are logged into Facebook, you can link the contents on your Facebook profile. This way Facebook can allocate your visit to our sites to your Facebook account. Please note that as provider of these sites, we get no information about the content of the transmitted data and the use of the data by Facebook. You can find further information referring on this at the data protection policy of Facebook at http://www.facebook.com/policy.php.

If you do not want Facebook to connect the data concerning your visit to our website with your Facebook account data, please log off Facebook.

Data protection policies for the use of Google Analytics

The websites of the After Sales Europe GmbH uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will normally be transmitted to and stored by Google on servers in the United States. In case of activation of the IP address anonymization on this website, your IP address will be previously shortened within Member States of the European Union or in other States which are contracting parties to the Agreement on the European Economic Community.

Only in exceptional cases the IP address is transmitted to a server of Google in the USA and shortened. On behalf of the website´s operator Google will use this information to evaluate your use of this website, to compile a report on the website activities, and to provide other services related to the use of the website and the Internet. The IP address transferred by your browser in the context of Google Analytics will not be linked to other data.

You may refuse the use of cookies by selecting the appropriate settings on your browser software. However please note that if you do this you may not be able to use the full functionality of this website. In addition you may refuse the use of your data concerning your use of the website (including your IP address) which have been collected by the cookies, by downloading from the following link the available plugin:

http://tools.google.com/dlpage/gaoptout?hl=de

You can find further information on this at http://tools.google.com/dlpage/gaoptout?hl=de or at /intl/de/analytics/privacyoverview.html (general information about Google Analytics and privacy policy).

We also highlight, that on this website Google Analytics has included the code “gat_anonymizeIp()” to guarantee an anonymized the registration of the IP address (IP masking).
Data protection policies for the use of Google AdSense

The websites of the After Sales Europe GmbH uses Google AdSense, a service that includes advertisements of Google Inc. (“Google”). Google AdSense uses the so-called “cookies”, text files which get stored on your computer and analyze the use of the website. Google AdSense also uses the so-called web beacons (invisible graphics). By this web beacons information like site visitors, can be evaluated.

The information generated through the cookies and/or web beacons about the use of this website (including your IP address) and delivery of web formats is transferred and stored to a Google server in the USA. Google may also transfer this information to contract partners. Google will not use your IP address in connection with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser´s software. However please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent the processing of data about you by Google in the manner and for the purposes set out above.

Data protection policies for the use of Google +1

Processing and distribution of information:

Using Google +1 you can publish information worldwide. At Google +1 you and other users get personalized contents from Google and our partners. Google stores information that you give for a content of +1 as well as information about the site that you give by clicking +1. Your +1 can be displayed on websites and advertisements as a hint together with your profile name and your photo for Google services like ‘search result’, for example in your Google profile or in other sites.

Google stores information about your +1 activities in order to improve the Google services. To use Google +1 you need a public Google profile visible worldwide, which needs to contain at least the profile chosen name. This name will be used by Google services. In some cases, this name could replace other names, that you have used to share information throughout your Google profile. The identity of your Google profile can be shown to users, which know your email address or which have other information that can identify you.

Use of the collected information:

In addition to the uses mentioned above, the information you provided will be used in accordance to the current Google data protection regulations. Google publishes probably summarized statistics about the Google +1 uses of users and transfers this to users and partners like publishers, advertisers and connected websites.
Data protection policies for the use of Twitter

After Sales Europe GmbH integrates functions of Twitter on its websites. These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the function „re-tweet“ the visited sites get linked with your Twitter account and communicated to other users. With it data get transmitted also to Twitter.

Please note that as provider of these sites, we get no information about the content of the transmitted data and the use of the data by Twitter. You can find further information related to this at the data protection policy of Twitter at http://twitter.com/privacy.

You can adjust your privacy settings on Twitter on the account settings at http://twitter.com/account/settings.

7. What happens if this data protection policy changes?

Any changes to this policy will be published at this location. After Sales Europe GmbH is aware that you have permitted us to use your personal data for very specific purposes. If After Sales Europe GmbH wants to use your data for extensive purposes, we will apply for your permission. The use of this data will be changed only with your previous consent.

Please contact us for inquiries and/or information related to possible violations of the law.